Refund Policy

Tickets

• Tickets are non-refundable once issued, except as below.
• Event cancelled: you get a full refund automatically. You do not need to ask.
• Event postponed or moved to a new venue: your ticket stays valid for the new date or venue. If you cannot attend, ask for a full refund within 7 days of the announcement.
• Entry refused for breaking the code of conduct is not refunded.

Merch preorders

• Cancel any preorder for a full refund up to 7 days before the event. After that, items are being produced for you and cannot be cancelled.
• If an item is faulty, damaged or not what you ordered, tell us at collection or within 7 days. We will replace it, or refund you if we cannot.
• If we cannot supply an item, we will offer an alternative or refund you in full.
• If the event is cancelled, you can still collect your merch in Lagos, Nigeria or choose a full refund.

Fan votes

Paid votes are credited instantly and cannot be refunded, unless a technical fault meant your vote was not counted.

Payment problems

If you were charged twice, charged without receiving your tickets, merch reference or votes, or charged the wrong amount, contact us and we will fix it or refund the difference in full.

How to ask for a refund

Call or WhatsApp +234 901 538 5379 (Monday to Saturday, 10:00 to 18:00 WAT (extended on game days)) with your order reference (it starts with HH-) and the email you used at checkout.

We reply within 2 working days. Approved refunds are sent through Paystack by Wired Intelligence Ltd, which collects payments for Honcho House. They usually reach your account within 5 to 10 working days, depending on your bank.